Support

For anything below, email billy.yu@me.com. Include your device model, iOS version, and a screenshot when useful.

App support

PlatePace keeps app records available on the device and uses its secure service for account, subscription, quota, and requested AI operations. If something looks wrong, try these first:

• Update to the latest version of PlatePace from the App Store.
• Force-close and reopen the app.
• Check that the device has internet access before using AI scanning, restoring purchases, or refreshing subscription status.
• Do not sign out or delete the app as a troubleshooting step unless support asks you to; first email us so we can help preserve your records.

Subscriptions: restore and manage

Paid plans are billed by the store where you purchased, not by PlatePace directly.

• Restore purchases: open Profile › Subscribe and tap Restore Purchases. This asks Apple to restore eligible purchases for the signed-in App Store account.
• Manage or cancel (iPhone / iPad): open the Settings app, tap your name, then Subscriptions, or use Apple's subscription management page. Changes and cancellations are handled by Apple.
• Free trials and renewals follow the plan you chose in the store. PlatePace cannot issue refunds for store-billed purchases.

AI food scan troubleshooting

PlatePace estimates food from a photo. Results are suggestions you should review and correct before saving.

• Use natural, even lighting and a clear, top-down view of the food.
• Avoid blur, heavy shadows, and items stacked so they hide each other.
• Narrow or missing results? Tap to correct the food, portion, or ingredients — corrections improve future recognition.
• Nutrition Facts labels, restaurant menus, and recipe photos are read on-device first (OCR); if useful text is found, only the text is sent for processing and the photo stays on your device.
• Scans are limited by your plan. If you hit a limit, the app shows your remaining quota and the plan that fits your usage.

Account and data deletion

You control your data:

• Delete records: remove individual logs and entries in the app where the feature is available.
• Delete your account and associated server data: open Profile › Account › Delete account and confirm. If you cannot access the app, email billy.yu@me.com from the address on the account.
• Locally stored data on your device is removed when you delete the app.

Medical boundary

PlatePace is not a medical device. It does not diagnose conditions, prescribe medication, or recommend dose changes. Side-effect and medication logs are your own records for discussion with a clinician. For medical questions, severe symptoms, or medication decisions, contact a licensed clinician.

Contact

Email billy.yu@me.com for support, privacy requests, or account deletion.